Shipping Policy

At Travexia, we are committed to delivering your orders quickly, safely, and efficiently across India.

📍 1. Delivery Coverage

We deliver to all serviceable pin codes across India, including:

• Metro cities
• Tier-2 & Tier-3 cities
• Selected remote locations

You can check service availability by entering your pin code at checkout.

⏱ 2. Delivery Timelines

Estimated delivery time:

• Metro Cities: 2–4 business days
• Tier-2 & Tier-3 Cities: 4–6 business days
• Remote Areas: 6–9 business days

Note: Delivery timelines are estimates and may vary due to unforeseen circumstances.

📦 3. Order Processing Time

• Orders placed before 2:00 PM IST are processed the same or next business day
• Orders placed after 2:00 PM or on weekends/public holidays will be processed on the next working day
• During sales or festive seasons, processing may take additional time

💰 4. Shipping Charges

• Free Shipping on orders above ₹[XXX]
• Flat Shipping Fee of ₹[XX] for orders below ₹[XXX]
• Express Delivery Charges (if applicable): ₹[XX]

Shipping charges are clearly displayed at checkout.

📲 5. Order Tracking

Once your order is shipped, you will receive:

• Email confirmation with tracking details
• SMS updates (if applicable)

You can also track your order from My Orders section.

📦 6. Multiple Shipments

If your order contains multiple items:

• They may be shipped separately
• Each package will have its own tracking ID

🚫 7. Failed Delivery Attempts

Our delivery partners will attempt delivery up to 3 times.

If delivery fails:

• The order will be returned to our warehouse
• Refund will be processed (for prepaid orders)

💵 8. Cash on Delivery (COD)

• COD is available on selected orders
• A small COD fee of ₹[XX] may apply
• COD availability depends on pin code and order value

🌍 9. International Shipping

Currently, we do not offer international shipping.
We deliver only within India.

⚠️ 10. Delays & Issues

Delivery may be delayed due to:

• Weather conditions
• Courier partner delays
• High order volume (sales/festivals)
• Remote location constraints

We will keep you updated in case of delays.

📦 11. Lost or Damaged Shipment

If your order is:

🔹 Lost in Transit

• Contact us within 48 hours
• We will investigate and offer replacement/refund

🔹 Damaged on Delivery

• Take photos/videos immediately
• Share with us via email

📧 Email: support@travexia.com

📝 12. Address Changes

• Address changes are allowed before dispatch only
• Once shipped, address cannot be modified

Please double-check your details before placing an order.

📞 13. Contact Us

For shipping-related queries:

📧 Email: support@travexia.com

🏢 Address:
Travexia Commerce Private Limited
Jaipur, Rajasthan, India